Garden House Hospice Care have a big ambition to become the leading preloved and sustainable retailer on the high street.

We have an exciting and unique opportunity for someone to join our team as a Shop Manager for our flagship furniture and homeware shop in Letchworth Garden City. Garden House and Home is an established brand in Letchworth with huge potential to grow and raise even more vital income for Garden House Hospice Care.

We are recruiting for a committed and strong manager with a passion for furniture, homeware, soft furnishings and household goods. You will have experience in retail and marketing, ideally from a furniture and homeware background.

We are looking for someone with an eye for detail, excellent visual merchandise skills and the ability to promote the shop through digital and social media channels. Working in collaboration with our Online Sales team and other retail departments, you will be able to maximise the income from products by using the most profitable platform. You will also build relationships with local suppliers and auctioneers to promote our goods beyond the shop floor.

Our Shop Managers lead by example - making bold decisions and acting if things are not working. You will have the passion and leadership skills to motivate your team of staff and volunteers, engaging with the community to attract desirable donations and make the shop a destination.

You will be rewarded with autonomy in your role and a supportive culture that encourages a healthy work life balance with opportunities to progress.

The role:

• Day to day running of the shop and managing and developing the team of staff and volunteers
• Driving sales and promoting Gift Aid to reach maximum revenue potential
• Maintain a high standard of display, presentation and cleanliness throughout the shop, you will need to be able lift and move furniture around the shop and ensure that health and safety standards are maintained at all times
• Seeking new opportunities to market the shop, including organising promotional events and activities
• Managing the deliveries & collections of donated goods and delivering an excellent standard of customer service
• Working collaboratively to build and develop a motivated team of staff and volunteers

Ideally, you will:

• Have experience in retail, you will have a keen enthusiasm for all things furniture and homeware
• Have experience in people management, including experience of working with and managing volunteers
• Have a creative flair and passion for customer service
• Be confident working in a fast-paced environment
• Be proactive, driven and commercially aware
• Have strong IT skills with a good knowledge of Excel/Word/Outlook packages
• Aspire to the Hospice's ethos and values

This role is a full time position covering 37.5 hours per week including Saturdays and Sundays on a rota basis, candidates should be flexible as there may be the need to work in other shop locations as required. Successful applicants will be required to undertake a DBS check

For an informal conversation please contact Amanda Hamshere on 07398543941

Closing date for applications: 12th May 2023

We reserve the right to withdraw this advert at any time. We can only accept applications from candidates with the Right to Work in the UK. If you have not heard from us within 28 days, please assume you have been unsuccessful on this occasion.